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Service Status

  • Service Status
  • Planned Maintenance
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  • Planned website maintenance21|09|2020

    Site Unavailable: 21/09/2020
    Reported: 16:00
    Status: Ongoing

    Time Status Update
    16:00 We will be performing a system update at 16:00 GMT today, Monday 21st September which is expected to last 1.5 hours. During this time, access to mykring.com is likely to be interrupted. Purchases made with your contactless payment ring or cards will not be affected.
    The next update will be at 17:30

  • Planned website maintenance12|08|2020

    Site Unavailable: 12/08/2020
    Reported: 08:00
    Status: Solved

    Time Status Update
    08:00 We will be performing a system update at 8:00 GMT today, Wednesday 12th August which is expected to last 2 hours. During this time, access to mykring.com is likely to be interrupted. Purchases made with your contactless payment ring or cards will not be affected.
    The next update will be at 10:00
    10:00 The planned maintenance has been completed

  • Planned website maintenance09|06|2020

    Site Unavailable: 09/06/2020
    Reported: 14:30
    Status: Solved

    Time Status Update
    14:30 We will be performing a system update at 14:30 GMT today, Tuesday 9th June which is expected to last 2 hours. During this time, access to mykring.com is likely to be interrupted. Purchases made with your contactless payment ring or cards will not be affected.
    The next update will be at 16:30
    16:30 Essential site maintenance is now complete, and our website is back online. Thank you for your patience and apologies for any inconvenience caused.

  • Planned website maintenance15|05|2020

    Site Unavailable: 15/05/2020
    Reported: 10:30
    Status: Solved

    Time Status Update
    10:30 We will be performing a system update at 10:30 GMT today, Friday 15th May which is expected to last 2 hours. During this time, access to mykring.com is likely to be interrupted. Purchases made with your contactless payment ring or cards will not be affected.
    The next update will be at 12:30
    12:30 The planned maintenance has been completed

  • Planned website maintenance24|03|2020

    Site Unavailable: 24/03/2020
    Reported: 15:00
    Status: Solved

    Time Status Update
    15:00 We will be performing site maintenance at 15:00 GMT today, Tuesday 3rd March which is expected to last 2 hours. During this time, access to mykring.com is likely to be interrupted. Purchases made with your contactless payment ring or cards will not be affected.
    The next update will be at 17:00
    17:00 The planned maintenance has been completed

  • Planned website maintenance02|12|2019

    Site Unavailable: 02/12/2019
    Reported: 09:00
    Status: Solved

    Time Status Update
    09:00 We will be performing a system update at 10:00 GMT today, Monday 2nd December which is expected to last 1hour. During this time, access to mykring.com is likely to be interrupted. Purchases made with your contactless payment ring or cards will not be affected.
    The next update will be at 11:00
    11:00 The planned maintenance has been completed

  • Planned website maintenance02|07|2018

    Site Unavailable: 02/07/2018
    Reported: 17:30
    Status: Solved

    Time Status Update
    08:00 Maintenance relating to relaunch of our site is now complete. You can now access your account at myKring.com

  • Site Maintenance08|06|2018

    Site Unavailable: 08/06/2018
    Reported: 23:00
    Status: Solved

    Time Status Update
    10:00 Site maintenance has been completed
    The next update will be at 00:15

  • Planned website maintenance08|06|2018

    Site Unavailable: 08/06/2018
    Reported: 10:00
    Status: Solved

    Time Status Update
    10:00 The planned maintenance has been completed

  • Card loading - maintenance - Completed26|03|2018

    Site Unavailable: 26/03/2018
    Reported: 10:20
    Status: Solved

    Time Status Update
    10:25 The planned card loading maintenance has been completed

  • Planned maintenance - Completed01|11|2017

    Site Unavailable: 01/11/2017
    Reported: 14:30
    Status: Solved

    Time Status Update
    14:30 We will be performing a system update at 14:00 GMT today, Wednesday 1st November which is expected to last no longer than 30 mins. During this time, access to Kerv.com may be interrupted. Purchases made with your Kerv contactless payment ring or cards will not be affected.
    The next update will be at 14:30

  • Intermittent website issue01|08|2017

    Site Unavailable: 01/08/2017
    Reported: 17:45
    Status: Solved

    Time Status Update
    18:30 Normal services have been resumed
    17:45 We are currently experiencing an intermittent issue with connectivity to a 3rd party which is preventing display of statement data and some other features of the website. Purchases with Kerv ring are not affected. We apologise for the inconvenience and will bring you an update as soon as we can.
    The next update will be at 18:30

  • Planned maintenance - Completed12|07|2017

    Site Unavailable: 12/07/2017
    Reported: 11:45
    Status: Solved

    Time Status Update
    11:45 We will be performing a system update at 11:45 GMT today, Wednesday 12th July, which is expected to last no longer than 45 mins. During this time, service to kerv.com may be interrupted. Purchases made with your Kerv contactless payment ring, or cards will not be affected.
    The next update will be at 12:30

  • System Maintenance21|06|2017

    Site Unavailable: 21/06/2017
    Reported: 14:15
    Status: Solved

    Time Status Update
    11:30 Work on the site is ongoing. We will update you shortly. Purchases made with your Kerv contactless payment ring, or cards will not be affected.
    The next update will be at 14:30
    18:00 Work on the site is ongoing. We have decided to delay re-launch of the site till Thursday morning to ensure we can provide full support. Purchases made with your Kerv contactless payment ring, or cards will not be affected.
    The next update will be at 09:00
    14:15 The Kerv website is currently unavailable due to system maintenance. Purchases made with your Kerv contactless payment ring, or cards will not be affected. The issue is currently being worked on.
    The next update will be at 16:00

  • Planned maintenance - Completed24|03|2017

    Site Unavailable: 24/03/2017
    Reported: 16:00
    Status: Solved

    Time Status Update
    16:00 We will be performing a system update at 15:00 GMT today, Friday 24th March, which is expected to last no longer than 60 mins. During this time, service to kerv.com may be interrupted. Purchases made with your Kerv contactless payment ring, or cards will not be affected.
    The next update will be at 17:00

  • System Update Completed17|03|2017

    Site Unavailable: 17/03/2017
    Reported: 15:35
    Status: Solved

    Time Status Update
    15:00 We will be performing a system update at 15:00 GMT today, Friday 17th March, which is expected to last no longer than 30 mins. During this time, service to kerv.com may be interrupted. Purchases made with your Kerv contactless payment ring, or cards will not be affected.
    The next update will be at 15:30

  • Planned maintenance completed09|03|2017

    Site Unavailable: 09/03/2017
    Reported: 16:00
    Status: Solved

    Time Status Update
    16:00 We will be performing a system update at 16:00 GMT today, Thursday 9th March. Kerv.com will be unavailable during this time but we expect this maintenance to take no longer than 30mins.
    The next update will be at 16:15
    16:15 System has been updated.

  • All Systems OK08|03|2017

    Site Unavailable: 08/03/2017
    Reported: 10:00
    Status: Solved

    Time Status Update

  • Processing issue affecting transactions and statements05|03|2017

    Site Unavailable: 05/03/2017
    Reported: 12:00
    Status: Solved

    Time Status Update
    21:10 We understand the issue has now been resolved. Payments should be authorised correctly, and you may now view your statement and balance as normal. Should you have any queries, please contact us at support@kerv.com We apologise for any inconvenience caused.
    17:10 The issue is still being worked on. Our apologies for the inconvenience around authorisation of purchases.
    The next update will be at 18:30
    15:30 We are working on the issue and expect to have this resolved for around 18:00 GMT
    The next update will be at 17:00
    14:30 The issue is still ongoing and being worked upon.
    The next update will be at 15:30
    12:00 We are aware of an issue affecting the processing of transactions for Kerv. This will prevent the successful authorisation of transactions. It will also prevent retrieving balance and statement. The issue is currently being worked on
    The next update will be at 14:30
Mastercard

The K Wearables Prepaid Mastercard card is issued by Moorwand Limited pursuant to a licence by Mastercard International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Moorwand Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900709) for the issuing of electronic money and payment instruments.

The K Wearables Prepaid Mastercard programme is operated by K Wearables Ltd, Orion House, Bessemer Road, Welwyn Garden City, AL7 1HH. Company number 10093360; VAT registration number 258044208.

©2020 K Wearables Ltd.